| studio4impact.nl | Studio 4 Impact | The website describes the services offered by Studio 4 Impact, including strategy and donor journeys, aiming to sustainably connect donors to organizations. The website explains that the ideal donor journey is developed in 6 steps and is tailored to the wishes of the donors. The company uses a proven methodology, based on customer journey management and behavioral science, to achieve measurable results and increase donor satisfaction. | Charities → Fundraising 1005 | donor 757 result 1902 strategy 9379 | |
| zzp-collectieve-arrangementen.nl | ZZP Collective Arrangements | The company specializes in designing user experiences and user interfaces, and provides complete digital solutions. They offer innovative brand design, a team of professionals, and solutions for diverse digital needs, including website design for tech and startup companies. The website features a blog with articles on topics such as recycling, packaging, and the impact of design on the workplace. | Web Design → UX Design 613 | brand design 26 business strategy 35 user experience 235 webdesign 4092 blog 13392 | |
| clevershops.nl | Clever Strategy | The company offers a wide range of services, including strategy, data analysis, marketing automation, content creation, and technical consulting, with a focus on customer experience (CX) and growth. They provide various technologies and tools such as CDP, CXP, martech solutions, data visualization tools, and email marketing platforms. Clever Strategy emphasizes the importance of a positive work environment and personal growth, as evidenced by their Inner Smile certification and focus on customer relationships and happiness. | Customer Relations → Customer Relationship Management 238 | cx 23 customer relationship 86 data 5872 technology 6816 marketing 7107 strategy 9379 | |
| returnista.nl | Returnista | Returnista is a platform that helps brands reduce their return rates, increase revenue, and create a positive experience during the return process. The platform offers tools for simplifying return logistics, sharing success stories, and offering alternative products during the return process. Returnista integrates with existing systems, such as WMS, and provides data insights to optimize return percentages, using a Returns impact index. | Logistics → Supply Chain 791 | customer experience 202 revenue 693 integration 1451 data 5872 | |
| integron.nl | Integron | The company offers client and employee research, consultancy, webinars, workshops, and reports to help businesses achieve their EX and CX goals and improve their overall business results. Integron provides various tools such as an research dashboard, whitepapers, and handbooks to help companies enhance the experiences of their employees and customers and analyze trends. The website also features customer testimonials, team information, job vacancies, and information about the company's history and partnerships, focusing on creating 'happy people'. | Human Resources → Employee Experience 15 | webinar 870 dashboard 1374 consultancy 2596 report 4551 research 8967 | |
| onmarc.nl | OnMarc | The website provides data consultancy services, including identifying the value of data and building Customer Data Platforms (CDP's). OnMarc offers data platform solutions, specifically focused on customer interaction and customer experience, and works with partner Celebrus. The website contains blog posts and resources on topics such as data segmentation, clustering, and exit detection, emphasizing the use of data analysis tools like Google Analytics 4. | Data Science & Analytics → Data Analysis 1494 | segmentation 28 consultancy 2596 data 5872 marketing 7107 | |
| wereldwijdestudenten.nl | Nederlandse Wereldwijde Studenten | The website provides information and opportunities for students who want to study or work abroad, including becoming a member and participating in activities. NWS organizes webinars with WilWeg and hosts an Ambassadors Conference, where students can connect with ambassadors from around the world. The organization is located in Utrecht and registered with the KVK (Chamber of Commerce). | Student → Study Abroad 42 | ambassador 213 webinar 870 board 3438 travel 7210 student 7623 event 45199 | Netherlands → Utrecht 48901 |
| nbeyond.nl | &Beyond Sales Engineers | The company utilizes mystery shopping to identify and correct hidden shortcomings in the customer experience. They offer a performance management platform and coaching to optimize consistency in brand experience and commercial coaching. The website explains that &Beyond is inspired by the work of Nobel Prize winner Daniel Kahneman and uses an approach that combines rational and emotional aspects to optimize processes and increase employee and customer satisfaction. | Human Resources → Performance Management 40 | performance management 21 quality management 169 customer experience 202 coach 25810 | |
| m2cast.nl | M2Cast | M2Cast is a total provider of narrowcasting solutions, utilizing experience in project setup, ICT and Cloud Services for stable and flexible systems. M2Cast's solutions, such as waiting time reduction, wayfinding, greetings, behavioral change, influencing customer behavior, sharing practical information, visualizing business intelligence, and sharing organizational news, are aimed at improving the user experience. The website presents successful projects with various organizations, including the Hogeschool van Arnhem en Nijmegen, ASR Nederland, Tennet and Vreugdenhil, demonstrating the possibilities of digital signage. | IT Services & Consulting → Information Technology 3763 | digital signage 79 narrowcasting 118 | Rotterdam → Kralingen 107 |
| destemstudio.nl | deStemStudio.nl | The website offers voice-overs for IVR systems, telephone centers, corporate videos, voicemail, commercials and e-learning modules. deStemStudio.nl focuses on complete project management, short delivery times, international experience and editing and translation of texts. The website was founded by Antoine van den Hout, a professional voice actor and specialist in customer experience. | Audio → Voice-Over 295 | corporate video 148 customer experience 202 voice-over 371 texts 1218 project management 3423 | |
| klantbeleving.nl | The Harbour Club | The website emphasizes the importance of ‘experience’ within an organization, focusing on enthusiasm, positive vibes, and connection. It describes the ideal setting for a company with energetic teams, listening leaders, and a culture of encouragement and collaboration. The website promotes The Harbour Club as an organization offering dreamwork, coffee, and introductions to potential clients and partners. | Management & Consulting → Management 7867 | ambassador 213 introduction 277 culture 3922 energy 9075 | |
| ecxperience.nl | eCXperience | The company offers an integrated approach to defining and implementing customer values and emotions. eCXperience helps organizations with setting up a customer strategy, measuring and improving customer journeys, and activating the customer strategy within the organization. The website also provides inspiration, training and coaching in the area of customer experience and employee experience. | | employee experience 21 customer journey 141 customer experience 202 | |
| nienkebloem.nl | Nienke Bloem | Nienke Bloem offers a variety of programs, including keynote speeches, masterclasses, online training courses and CX books. She is a sought-after speaker worldwide, focused on improving customer experience and increasing employee knowledge of CX. The website also provides a blog, vlog, and podcast about Customer Experience, as well as consultancy and custom solutions. | Customer Relations → Customer Relationship Management 238 | cx 23 customer experience 202 speaker 1481 training 28133 | |
| metklanten.nl | metklanten.nl | The website emphasizes that real customer centricity goes beyond surveys and optimizations; it’s about the relationship between the customer and the organization, and the dynamics within the organization itself. The consultant offers various services, including the ‘Customer Setup’ (a systemic session), workshops, internal CX consultancy and keynote speeches, aimed at changing the culture and behavior within an organization. The consultant combines organizational anthropology with improvisational talent and systemic working to, without thick reports, generate insights and lasting change. | Customer Relations → Customer Relationship Management 238 | cx 23 customer relationship 86 workshop 19325 | |
| buro-improof.nl | Buro Improof | The website offers various services including customer strategy development, CX maturity scans, training and workshops focused on customer leadership and storytelling. Buro Improof provides customized solutions and focuses on measuring and researching customer experience, using tools such as the Improof Canvas and a measurement model. The company has already helped over 100 clients and is a member of the CXPA, an international organization of customer experience experts. They are currently looking for new Customer Experience Specialists. | Training → Management Training 1025 | customer experience 202 approach 971 training 28133 | |
| verkopenisstom.nl | verkopenisstom.nl | The website focuses on stopping traditional sales practices and generating more results from sales conversations. A free e-book with earning tips is offered. The website addresses topics such as the path to the checkout, the perception of buying, the ‘rock, paper, scissors’ strategy of customers and the importance of creating customer-friendly experiences and developing customer relationships. | Automotive → Sales 1205 Business Services → Customer Service 1451 | checkout 29 customer relationship 86 book 11396 training 28133 | |
| chargetogo.nl | Charge to go | Charge to go provides various charging station models, ranging from small to extra large models with different numbers of lockers. The company develops and maintains its own charging stations and continuously expands the line, focusing on simplicity, speed, and safety. The website offers information about rental models, FAQs, a gallery of charging stations, and the possibility to request a quote. | Electric Vehicles → Charging Stations 303 | locker 134 charging station 789 smartphone 1344 battery 1751 | |
| reviewpartner.nl | ReviewPartner | The company offers various services, including customer satisfaction and employee satisfaction research, workshops, and advice aimed at increasing customer focus and improving NPS. A client, Objectief Management, describes positive experiences with ReviewPartner’s advice and support, leading to a positive work environment and improved customer satisfaction. ReviewPartner specializes in customer research and customer experience and guarantees a higher customer satisfaction and NPS® within one year with their Excellent Customer Program. | Customer Relations → Customer Satisfaction 123 | ambassador 213 customer satisfaction 528 research 8967 workshop 19325 | |
| marcotieleman.nl | CoachingRotterdam.nl | Marco Tieleman is a speaker, coach, and ‘bemoeial’ (proactive advocate) offering personal transformation and development services. He focuses on unlocking individual potential and creating positive changes, often through small adjustments for significant results. He also provides lectures on stress management and burnout prevention, targeted at entrepreneurs and HR teams, and advises companies on improved customer experience. | Human Resources → Employee Development 762 | customer experience 202 speaker 1481 stress 3965 coach 25810 | |
| coachresult.nl | Coach+Result | The company has more than 25 years of experience and has been the best trainer in the Netherlands for 10 years running. Training programs are rated an average of 9.7 and focus on areas such as sales, customer experience, internal collaboration, and management, with an emphasis on practical applications and results. Coach+Result has trained over 50,000 people in successful customer relationships and offers tailored solutions, a team of trainers-coaches, and support from a wide range of employees, including a directorship and account managers. | Human Resources → Employee Experience 15 | customer experience 202 results 3954 coach 25810 training 28133 | |
| werkenbijriff.nl | RIFF | RIFF has been active for 13 years as a specialist in customer care solutions, with a focus on creativity and practical approach. The company offers 24/7 premium customer contact services through various systems and channels, with a team of over 400 digital natives. RIFF seeks a personalized approach, emphasizing individual attention and flexible communication, rather than fixed processes and scripts. | Business Services → Customer Service 1451 | customer satisfaction 528 | Haarlemmermeer → Schiphol 2163 |
| gridd.nl | GriDD | The company focuses on helping clients differentiate themselves through an excellent customer experience, through strategic approaches and in-depth customer research. GriDD offers various services including CX Leadership, CX Architecture, CX Creation Academy and training programs, to transform the customer experience of companies. With a long experience and a successful track record of 16 years and 267 projects, GriDD offers expertise in creating customer-centric organizations and achieving optimal CX results. | Customer Relations → Customer Relationship Management 238 | cx 23 customer experience 202 research 8967 strategy 9379 training 28133 | |
| strategyunit.nl | Strategy Unit B.V. | Strategy Unit helps companies by means of clear analysis to determine a clear direction. The website describes the advisory offerings of Strategy Unit, which includes mapping the customer and stakeholder environment and positioning relative to trends. The website emphasizes the focus on accelerating the execution of strategic goals and leveraging knowledge and competencies within the network. | Entrepreneurship → Entrepreneurship Consulting 175 | objective 415 execution 426 analysis 1615 trend 1865 strategy 9379 network 11123 | |
| myrianermes.nl | Myrian Ermes | Myrian Ermes offers individual programs to identify guest needs and exceed expectations, leading to higher guest satisfaction and increased repeat business. She has experience with various projects, including customer journey mapping, restaurant implementations, category management, merchandise development, and brand identity redesign. Her goal is to improve the guest experience and create memorable moments, whether it's for day trips, outings, or weekend events. | | guest experience 27 revenue 693 guest 1334 | |
| cnote.nl | Cnote Customer Experience | Since 2006, Cnote has been engaged in customer research and design projects, having worked with major clients like ING and KLM. Their services include research programs to understand customers, UX/CX design utilizing design thinking and journey mapping, and specialized programs for startups including customer validation and mentoring. Recent projects have involved analyzing waiting times at pharmacies, designing self-service kiosk experiences, and creating tablet-assisted sales interfaces, demonstrating a commitment to improving customer experiences across various channels. | Customer Relations → Customer Relationship Management 238 | startup 376 research 8967 design 27202 | North-Holland → Amsterdam 41253 |
| makesence.nl | MakeSence | The company focuses on creating memorable, branded experiences for businesses, believing this is crucial for successful performance. The founder emphasizes the importance of engaging with people through personal brand interactions to fulfill brand promises and drive results. MakeSence offers services including concepting, consulting, interim management, and a blog & webinar platform, as well as provides information about a student self-check platform. | Freelance & Interim → Freelance Marketing 117 | customer experience 202 interim management 1193 consulting 3639 brand 17737 | Netherlands → Utrecht 48901 |
| thecustomerexperiencegame.nl | The Customer Experience Game | The game ‘The Customer Experience Game®’ is designed for teams working to optimize and strengthen customer experience. The website describes the game as an interactive learning experience that combines blended learning and a customized approach to help participants understand and apply the essence of customer experience. The game is presented as a creative and proven serious game, with a structured approach and lasting impact, helping organizations anchor customer focus and implement customer-oriented changes. | Training → Business Training 315 | cx 23 customer experience 202 game 2807 workshop 19325 | |
| bizzbasics.nl | BizzBasics | The website provides services in web design, content management, and search engine optimization (SEO). A key aspect of the services is assisting clients in selling products online and improving their online marketing efforts. The website highlights benefits such as increased visibility, relevant content, and user-friendly websites, all focused on increasing revenue. | Online Marketing → SEO 1123 | customer journey 141 revenue 693 seo 3707 webdesign 4092 | |
| trendmusic.nl | TrendMusic | The website features music playlists curated by music experts, considering the latest releases and trends. TrendMusic offers an online portal that allows businesses to upload audio messages and advertisements that automatically play, and influence the atmosphere on their platform. The website emphasizes that they offer licenses through Buma/Stemra and Sena and provide remote technical support, as well as ready-made playlists tailored to customer needs. | | playlist 231 license 1288 industry 1780 atmosphere 5591 | |
| aureliablom.nl | Aurelia Blom | The website describes the ‘Guest Journey’ - the experience a customer has during their interaction with a company - as essential for success. Aurelia Blom presents herself as a consultant who helps businesses analyze and improve the guest experience. A mystery visit (a visit in the role of a customer) is recommended as a way to experience the current guest experience. | Administrative Support → Business Operations 1156 | improvement 284 guest 1334 | |
| decxpraktijk.nl | CX Coaching | The website offers 1-on-1 guidance with directly applicable strategies for Customer Experience optimization. Various offerings are available, including sparring sessions, Maturity Scans, training programs, Deep Dives and customized coaching. The website also includes a blog and an ‘about me’ page, providing information about the coach’s background and expertise. | Customer Relations → Customer Satisfaction 123 Consulting → Digital Strategy 193 | customer experience 202 measurement 731 result 1902 strategy 9379 coach 25810 | |
| carlaluten.nl | Carla Luten | Carla Luten is a non-verbal communication expert and trainer who has been offering training since 2019. She has 14 years of experience as a trainer and sales coach at Hogeschool Windesheim and is fascinated by behavior and the dynamics of interactions. The training offer includes communication, presentation, and sales training, often in combination with mystery shopping, and provides advice on non-verbal communication, especially through facial expressions. | Online Courses → E-Learning 606 | interaction 245 communication 10162 training 28133 | |
| admirate.nl | Admirate B.V. | The company offers services in the area of business growth strategy and digital marketing, conducting analyses and developing consistent strategies. Admirate focuses on both national and international businesses and provides assistance with marketing campaigns that differentiate themselves from the competition. The website offers information about Admirate's services, the team, and articles on marketing trends such as Facebook Reels and YouTube Shorts. | Business Development → Direct Sales 17 | revenue 693 growth 4054 marketing 7107 strategy 9379 | |
| tailie.nl | Tailie | Tailie offers a one-click sizing solution that matches customer body measurements to clothing measurements with high accuracy. The service utilizes a simple process involving two selfies and virtual drawing pins, eliminating the need for extensive data input or machine learning. Tailie integrates seamlessly with e-commerce platforms through a straightforward process involving data uploads, plugin embedding, and expert support. | Logistics → Supply Chain 791 | plugin 203 size 800 integration 1451 app 4595 data 5872 | |
| endaan.nl | &Daan | The website describes how &Daan helps companies better understand their customers by gathering insights and information. The company offers strategic support to attract, retain, and transform customers into fans. Training courses are offered to help both management and employees to centralize the customer in their work. | Training → Management Training 1025 | customer experience 202 marketing 7107 research 8967 strategy 9379 training 28133 | |
| onboardingpro.nl | Frisse Blikken | The platform provides various approaches to onboarding, including customized programs, a 100-day challenge, and a short advice trajectory, aimed at solving specific challenges in onboarding. The website emphasizes the importance of an integrated and WOW experience for new employees, through strategic execution and the use of tools and templates. Kelly Berg, Employee Journey Manager at VodafoneZiggo, describes how the service provider, Mariska, effectively implemented touchpoints in the onboarding journey, such as the ‘Meet The Customer’ program. | Human Resources → Onboarding 20 | onboarding 78 execution 426 | |
| uitblinqers.nl | Uitblinqers | The company focuses on personalizing and making customer contact more efficient for brands, aiming to maximize return on investment from each interaction. Uitblinqers utilizes ambassadors – often university students – who engage with customers in a unique way, resulting in happier customers. The company offers a combination of inbound and outbound communication channels, and helps brands develop a strategy for successful customer care, integrating automation and personalization. | Business Services → Customer Service 1451 | customer experience 202 ambassador 213 strategy 9379 brand 17737 | |
| klantkijkers.nl | Klantkijkers | The website focuses on 'Mystery Research,' analyzing customer experience from the customer's perspective through various methods such as mystery visits, calls, and reviews. Klantkijkers also presents customer stories and blogs about customer experience, as well as infographics and reports on customer satisfaction. The website outlines the benefits of mystery research, such as investing in long-term relationships and stimulating workplace enjoyment, and provides an example of positive feedback from a client of the Servicedesk at Hogeschool Leiden. | Marketing → Market Research & Analysis 440 | customer story 23 customer experience 202 customer satisfaction 528 report 4551 | |
| xprnz.nl | Xprnz | Xprnz helps organizations with digital transformation by applying smart software and enhancing the customer experience. The focus is on increasing customer loyalty, reducing costs, stimulating growth, and reducing employee turnover through the development of a strong customer-centric culture. Xprnz offers solutions and advice in the areas of research, contact, feedback, data, and marketing, to strengthen and prioritize the customer perspective. | | customer experience 202 culture 3922 data 5872 technology 6816 | |
| returnonexperience.nl | returnonexperience.nl | The website provides solutions for enhanced B2B customer experience, including insights for B2B content marketing and the digital transformation of customer-centric processes. Offered services include mapping the customer journey, creating B2B buyer personas, customer satisfaction research, integrating feedback, and conducting service design. The website also provides interim, consultancy, and coaching services in the area of customer experience and digital transformation. | Digital Media & Design → Digital Transformation 954 | service design 42 customer journey 141 customer experience 202 digitalization 757 | |
| interacxion.nl | Interacxion Customer Experience | The website highlights the important influence of customer experience on financial results, with concrete figures on cost savings, growth in customer spending, and increased customer retention. Gerda Swinkels-Legierse, the owner of Interacxion, offers services such as setting up and implementing customer experience strategies, customer insights, and customer-oriented workflows. The website focuses on making customer experience practical through tools, training, and workshops, with the goal of achieving tangible results and improved collaboration within organizations. | Customer Relations → Customer Relationship Management 238 | profitability 75 customer experience 202 strategy 9379 | |
| merlijnvdmale.nl | Merlijn van der Male | Merlijn van der Male offers business consulting services focused on helping clients refine their long-term goals, branding, and customer experience. The website outlines three key areas of consultancy: strategy, branding, and customer experience, detailing how he assists organizations in aligning with their target audience and improving their customer journeys. Merlijn provides case studies through his 'Projects' section, illustrating his approach to connecting strategic concepts, enhancing brand storytelling, and optimizing customer touchpoints. | Customer Relations → Customer Relationship Management 238 | customer experience 202 journey 701 branding 4614 marketing 7107 strategy 9379 | |
| gagesmeerd.nl | Ga Gesmeerd | The company combines team and organizational development with cycling to help participants and organizations develop. Ga Gesmeerd uses cycling as a metaphor for psychological theories and development needs, translating development questions into cycling through scientific principles. They offer customized workshops and training sessions that combine theoretical knowledge, cycling, and feedback, and often address the specific challenges and goals of organizations and individuals. | Management → Team Development 617 Nature → Nature Reserves 1032 | cycle 1906 performance 7586 training 28133 | |
| tuitexperience.nl | TUIT Experience | The company provides training focused on training and guiding contacts related to the customer experience. They use surprising training and concepts to ensure that customers and employees are back on the radar. TUIT (Theatraal Uitzonderlijk Interactief Trainen) strives to embed a company’s DNA in employees and customers through creative solutions and interactive work methods. | | customer experience 202 creativity 2531 concept 3338 communication 10162 training 28133 | |
| misterdots.nl | Mister Dots | The website provides information on how businesses can better understand and satisfy their customers. The website's content describes the concept of ‘Mister Dots’ as a method for connecting the dots in a company and identifying areas for improvement. The website emphasizes the maker's experience and his approach to helping businesses work smarter and improve their customer experience. | Startup & Innovation → Innovation 1041 | connection 4007 | |
| highlevelassist.nl | High Level Assist | The website introduces the services of a virtual assistant (VA) focused on supporting entrepreneurs. The offerings include various services, such as all-round support, customer experience analysis, research, and creating efficient workflows. The website offers free content in the form of an e-book, blog, and podcast, and is intended to help entrepreneurs optimize their growth and achieve a better work-life balance. | Freelance & Independent → Virtual Assistants 840 | workflows 76 customer experience 202 virtual assistant 360 task 1507 growth 4054 | |
| norm4u.nl | NORM4U | The organization offers expert advice regarding customer journeys, where insights into customer experiences are gained and strategies are developed based on them. Norm4U delivers quality advice and management support for healthcare and welfare organizations, with a focus on content, structure, and clarity in processes. The founders, Peter-Paul and Janneke Maan, are passionate about helping companies grow by creating a healthy work environment and customer-oriented communication. | Management → Quality Management 909 | customer journey 141 strategy 9379 communication 10162 | |
| wethnk.nl | ExpansieDrift | The website describes the challenges in the real estate market and the need to be flexible and react quickly to market changes. ExpansieDrift offers strategic advice, helps with creating and adapting strategies, and implements marketing applications. The company focuses on visualizing the customer journey, improving internal processes, and attracting new customers. | Data Management → Data Integration 10 | customer journey 141 marketing 7107 strategy 9379 | |
| blincx.nl | Blincx | Blincx offers the Customer Journey Expert program, which supports businesses in identifying problems, generating insights, and developing action-oriented strategies for a better customer experience. The program focuses on improving customer satisfaction, retention, and overall customer value by optimizing all touchpoints in the customer journey. Blincx provides a personalized approach, utilizing the expertise of the consultant to help businesses improve their own customer journey and achieve success. | Customer Relations → Customer Relationship Management 238 | customer journey 141 customer experience 202 objective 415 challenge 1697 strategy 9379 | |
| yalmar.nl | Yalmar van Pelt | Yalmar van Pelt offers consulting services focused on improving processes and bringing strategy and content together for companies with ambitions. The consultant has over 10 years of experience in e-commerce, digital transformation, and process optimization, with projects on platforms such as Magento, Shopify, and WooCommerce. Yalmar offers solutions that go beyond technical aspects and focus on sustainable growth, developing future-proof strategies, and optimizing customer experience. | | customer experience 202 growth 4054 strategy 9379 | |
| stralendestart-online.nl | Marije's Creaties | The website offers services such as brand strategy, web design, and a virtual assistant. The goal is to give practices an attractive and professional appearance, attracting more clients. A free consultation meeting is offered and customer punch cards are sold. | Freelance & Independent → Virtual Assistants 840 | virtual assistant 360 brand identity 1457 webdesign 4092 practice 9089 | |
| klantexperience.nl | Klantexperience | Klantexperience advises, trains, and coaches organizations, especially from Breda, in the context of customer-centric business and optimal customer experience. The website emphasizes the importance of customer contact as a 'Customer Experience' and how this leads to satisfied customers and brand ambassadors. The services provided include developing customer experience plans and facilitating customer-centric communication and leadership within the organization. | Customer Relations → CRM (Customer Relationship Management) 468 | customer centricity 14 customer contact 130 customer experience 202 ambassador 213 | |
| marketspring.nl | Marketspring | Jelle Ganzeveld describes himself as a customer experience expert, strategist, and idea generator who helps organizations translate customer needs into an effective brand strategy. He offers services as an interim strategist, strategic advisor, and concept developer, with the goal of optimizing the customer experience and driving growth. The website also discusses the Expeditie Klantgeluk project, an initiative to stimulate engagement and happiness among employees and customers, and mentions examples of the impact of solar energy and electric vehicles. | | customer experience 202 idea 2367 strategy 9379 brand 17737 | |
| wauwkom.nl | WAUWkom | WAUWkom offers a range of services, including team development, training, coaching, and measuring customer experience. The organization emphasizes an ‘inside-out’ approach, beginning with the own employees and culture of the organization. Using the RealDrives® instrument, WAUWkom analyzes the motivations and behaviors of employees and customers to gain a deeper understanding of customer experience. This results in customized solutions focused on authenticity and connection. WAUWkom encourages teams to better understand each other and improve communication, which ultimately contributes to a positive team atmosphere and a better customer experience for the customers. | Customer Relations → Customer Relationship Management 238 Human Resources → Employee Engagement 133 | customer experience 202 team development 277 employee 4429 training 28133 | |
| aibm.nl | AIBM | The website describes how traditional methods such as surveys and forms can be impersonal and ineffective due to the use of closed questions, which yield poor information. It introduces AI agents as an alternative that can ask warm and open questions while simultaneously gathering the necessary information. The website provides various examples of AI agents' applications in different sectors, including insurance brokers, recruitment agencies, coaching, training, and marketing. | Artificial Intelligence → Chatbots 63 | ai agent 22 interaction 245 question 2261 | |
| daniellesupport.nl | Daniëlle Business Support | Daniëlle Business Support provides services for entrepreneurs, including strategy consultations, virtual assistance, and administrative support. The website describes the role of a virtual assistant (VA) and highlights the diverse tasks a VA can perform, from customer contact to technical support. Different packages are offered, tailored to the needs of start-ups, experienced entrepreneurs, and growing businesses, with varying hours per month. | Freelance & Independent → Virtual Assistants 840 | customer contact 130 virtual assistant 360 administration 6587 strategy 9379 | |
| dearcustomer.nl | Dear Customer | The company offers workshops and masterclasses focused on shifting companies towards a customer-centric approach and enhancing employee resilience, particularly in response to challenges like those presented by COVID-19. Dear Customer addresses the complexities of human behavior within the context of experience design, recognizing that individuals significantly impact business outcomes and suggesting creating a positive work environment. Through experience design, the company aims to increase employee pride, comfort, health, and engagement, as well as to create the best possible customer experience to add value to their lives. | Customer Relations → Customer Relationship Management 238 | journey 701 resilience 1091 workshop 19325 | |
| lostdog.nl | Lost Dog UX Research | The website offers a range of UX research methodologies including user interviews, heuristic reviews, user testing, and journey mapping to understand customer motivations and needs. It provides examples of how these methods are used to address complex customer experience issues across various departments, such as sales, marketing, and customer service. Testimonials from clients highlight Ronald’s expertise in visualization, analytics, and customer journey mapping, emphasizing his value as a strategic CX specialist. | Web Design → UX Design 613 | user research 53 usability 57 customer experience 202 interview 1371 strategy 9379 | |
| medt.nl | Rik van der Woerdt | In 2023, the speaker completed a 22,392-kilometer bicycle journey across Europe, including parts of Turkey and Morocco, to achieve a lifelong goal. Based on this physical and mental journey, the speaker discusses topics such as experience, inspiration, choices, and proof of value, sharing his experiences through a blog and later as a speaker. The speaker also shares reports of his adventure through podcasts and articles, and integrates his experiences from his career in Sales, Marketing, and Consultancy at companies like MEDT. | Customer Relations → Customer Relationship Management 238 | customer journey 141 journey 701 cycle 1906 career 2513 inspiration 4081 | |
| quist-cx.nl | Quist-CX | Quist-CX offers services such as research, analysis, advice and guidance to improve the customer experience. The website emphasizes that customer experience is a crucial factor for the success of companies, especially in a market where product and price are less differentiating. Quist-CX helps businesses in the SME sector to understand and influence customer motivations and experiences, with the goal of strengthening the relationship with the customer and promoting business growth. | Digital Media & Design → Digital Transformation 954 | customer experience 202 growth 4054 research 8967 | |
| sinnvol.nl | SinnVol Advies | SinnVol Advies supports clients with strategic and operational challenges, linking strategy and execution to achieve progress. The services include business consultancy, interim management, and business coaching, focused on strengthening propositions, optimizing processes, and guiding entrepreneurs. The company distinguishes itself through a combination of strategic insight, pragmatic execution, a focus on results, and a personalized approach. | Insurance & Risk → Risk Management 1060 | execution 426 results 3954 strategy 9379 | |
| tgwconsultancy.nl | TGW Consultancy | TGW Consultancy is a consultancy firm focused on developing and implementing hospitality visions and concepts, aiming for sustainable growth for organizations. The organization emphasizes integrating a customer-centric approach, utilizing three pillars: Consultancy, Hospitality, and Project Management. TGW Consultancy offers services based on three phases: Opportunity analysis, plan development, and implementation, with key focus areas like Customer, Employee, and Process. | | customer experience 202 consultancy 2596 project management 3423 hospitality 3491 results 3954 strategy 9379 | |
| whatbrandportal.nl | What! Promotions Brandportal | The Brandportal offers an e-commerce platform for businesses with multiple locations, governments, and international organizations. The platform allows users to easily order promotional products and structure purchasing processes using workflows. The Brandportal ensures brand consistency by performing preliminary tests and logo integration, and offers budget management and real-time monitoring of expenses. | Business Software → Marketing Software 90 | workflows 76 budget 1335 | North-Brabant → Waalwijk 1744 |
| zackoconsult.nl | Zacko Consult | The website describes a three-stage rocket approach to the growth of organizations, starting with strategic insight and determining a course. The website recognizes that organizations are constantly changing due to market needs, mergers, acquisitions, technological developments, and crises, and emphasizes the importance of how to handle these changes. The website presents three phases: goal-insight, goal in sight, and a new world, and encourages visitors to contact them to develop a growth strategy together. | Digital Media & Design → Digital Transformation 954 | journey 701 change 2580 growth 4054 goal 4974 strategy 9379 | |
| qfl.nl | QFL Business Performance b.v. | The website highlights that customers in today’s technologically advanced era have increasingly higher expectations of organizations. Ingrid Morauw-Maréchal explains that a mismatch often occurs between an organization’s promises and the actual experience of the customer, due to changing technology and insufficient preparation by the organization. The website promises improved business performance through clarification, a customer-centric approach, and deeper understanding of the customer and the organization’s processes, aiming for lasting increases in customer and employee satisfaction. | Business Development → Telemarketing 73 | proposition 49 change 2580 performance 7586 | |
| lysette.nl | ALLSAFE Mini Opslag | Lysette Ravenshorst describes herself as cheerful, enthusiastic, service-oriented, and with a positive attitude. She emphasizes her experience as a branch manager in the selfstorage industry, focusing on helping people and providing suitable solutions. She mentions her 'can do' mentality, effective work ethic, and her successful opening of a new ALLSAFE Mini Opslag branch in Enschede. | Customer Relations → CRM (Customer Relationship Management) 468 | self storage 20 customer experience 202 branch 268 manager 302 | |
| burobeits.nl | Buro BEITS | Buro BEITS was founded in 2015 by Bob Bunnik and operates as a scalable network organization, collaborating with experts from various industries and domains. The firm works with experienced professionals with a minimum of 20 years of experience in technology-driven industries and can operate on fixed or variable compensation, or a share of revenue increase. Buro BEITS helps organizations with the design and implementation of strategies, focusing on innovation, technology, and strategy, with the motto 'Strategy is execution'. | Marketing & Advertising → Strategy Consulting 37 | revenue 693 partner 4272 innovation 4659 technology 6816 strategy 9379 | |
| mainsights.nl | Mainsights | The website describes Mainsights’ services, emphasizing the mapping of customers’ experiences through conversations. Mainsights offers a variety of research methods, including individual and group interviews, both face-to-face and online or by phone. Following the research, insights are translated into concrete concepts, services, or actions, aiming to promote successful innovation. | Customer Relations → Customer Satisfaction 123 | interview 1371 innovation 4659 research 8967 | |
| cxexpert.nl | CX Expert | CX Expert offers Customer Experience (CX) research, advice and implementation services to organizations. She has approximately 15 years of experience in market research and CX roles at various companies, including KPN and BinckBank. Martine helps companies gain customer insights, translate those insights into improved service offerings, and encourage customer-centric thinking and action. | Marketing → Market Research & Analysis 440 | service offerings 15 market research 163 | |
| instore-media.nl | Instore Media | Instore Media provides music channels that extend customer dwell time and stimulate purchasing behavior. The website describes the benefits of music in stores, such as reducing waiting times at the checkout, increasing customer loyalty, and creating a premium feeling. Instore Media offers a tool for playing local audio messages and commercials in various regions, based on postal codes and branches. | Electronics & Components → Audio 2351 | branch 268 atmosphere 5591 | |
| joya-creativestudio.nl | Joya – Creative Studio | The website explains that an effective client journey goes beyond standard communication and intakes; it revolves around creating a positive experience that makes the client feel seen, heard, and valued. It is emphasized that a lack of emotional connection between entrepreneur and client can lead to abandonment or stagnation after a completed client journey, and that the ‘Client Journey Boost’ addresses this issue. The website promotes the ‘Client Journey Boost’ as a way to collaboratively develop a client journey that resonates with clients, turning them into loyal ambassadors who speak positively about the services. | Customer Relations → Customer Relationship Management 238 | ambassador 213 | |